Refund policy

Every Hangloose canvas is made to order especially for you, so we do not accept returns or refunds for change of mind, incorrect size selection or simply deciding the artwork is no longer wanted.

If your canvas arrives damaged, faulty or not as described, please contact us at sales@oasiseditions.com with your order number and photos of the issue. We will assess it promptly and provide an appropriate remedy in accordance with Australian Consumer Law, which may include repair, replacement or refund depending on the circumstances.

Please contact us before returning any item so we can provide return instructions.

Nothing in this policy limits your rights under Australian Consumer Law.

Returning an item
Please contact us before sending any item back. If a return is required, we will provide the return address and instructions. Please use a tracked shipping service and keep your proof of postage until the matter is resolved. If the item is confirmed to be damaged, faulty or otherwise covered by Australian Consumer Law, Oasis Editions will arrange or reimburse reasonable return shipping costs as appropriate.